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Frequently Asked Questions (FAQ)
1. What is your phone number
and operating hours?
2. What is Litho Web’s privacy and security
policy?
3. Does Litho Web accept electronic files?
4. Can I send you documents created in MS Word
or PowerPoint?
5. What other file formats can you take?
6. What types of storage media do you accept?
7. Is there an extra charge for bleeds?
8. How do I order multiple pieces?
9. What kind of paper will my job be printed
on?
10. Is there a discount if I re-order my job?
11. How long does it take to get a proof?
12. Will I always receive exactly the quantity
I order?
13. What if I want to change something on
my order after I've
placed it or approved the proof?
14. What is an Accordion Fold?
15. What is meant by Antique Finish?
16. What is an Art-Lined Envelope?
17. What is the definition of Artwork?
18. What are Author's Alterations (AA's)?
19. What is Back To Back Printing?
20. What is meant by Bleeds?
21. What is Binding?
22. What does Camera Ready imply?
23. What is Colour Separation?
24. What is Die Cutting?
25. What is a Digital Proof?
26. What is a Watermark?
27. What is a Web Press?
28. What is Wire Stitching Or Stapling?
29. What is Electronic Composition?
30. What is Embossing?
31. What is a Fan Fold?
32. What is meant by Ghosting?
33. What are Hickies?
34. What is Offset Lithography?
35. What is a Perfecting Press?
36. What is Process Printing?
37. What are Register Marks?
38. What is Roll To Roll?
39. What is Saddle Stitching?
40. What is Safety Paper?
1. What is your phone
number and operating hours?
You can call us at 905-857-9111
from 8:00 am to 5 :00 pm EST Monday through Friday.
You can send an email
any time.
2. What is Litho Web’s
privacy and security policy?
Any information collect for order processing
or from
inquiries is for internal use only and never shared with
anyone outside of our company. Your information is only
used to contact and respond to your request.
3. Does Litho Web accept
electronic files?
Yes, via the Internet or to our FTP Site
at files@lithoweb.ca.
4. Can I send you documents
created in MS Word
or PowerPoint?
Yes! We can use documents created in Word
or PowerPoint that contain photos, clip-art, or other colour
images.
5. What other file formats
can you take?
We can take any Mac or PC version of Quark,
Illustrator, Photoshop, Freehand, Publisher, any file output
as a PDF
6. What types of storage
media do you accept?
We can take your files on a CD, DVD or
Zip disk.
7. Is there an extra
charge for bleeds?
Our price quote will take bleed requirements
into
consideration and be included in price provided.
8. How do I order multiple
pieces?
To keep things simple, please place a
separate order
for each different printed piece you want produced.
9. What kind of paper
will my job be printed on?
We have numerous types of paper available
at our
disposal. The best paper for the specific application will
be recommended.
10. Is there a discount
if I re-order my job?
No, Typically there is a discount if you
pay net 10 days.
11. How long does it
take to get a proof?
Our standard service is quite fast. Once
you have placed
your order, you should get a proof within one to two
business days after we receive your electronic files.
12. Will I always receive
exactly the quantity I order?
The printing industry trade standards
allow for a percentage
of overages and underages of up to 5%. However, Litho web
always ships the exact quantity. On occasion we may ship
you slightly more pieces than you ordered, free of charge.
13. What if I want to
change something on my order after I've placed it or approved
the proof?
Litho Web will accept changes. However
a "paper trail"
for all changes made after your initial order is required.
You may make changes to such things as quantity,
shipping method, or shipping address etc. Please note that
some changes cannot be made after certain stages in the
production process without incurring additional charges.
It is best to call us immediately if you need a change.
14. What is an Accordion
Fold?
A type of paper folding in which each
fold runs in the
opposite direction to the previous fold creating a pleated
or accordion affect.
15. What is meant by
Antique Finish?
Paper with a rough, sized surface used
for book and
cover stock.
16. What is an Art-Lined
Envelope?
An envelope with a pattern printed inside,
usually for security purposes..
17. What is the definition
of Artwork?
All illustrated material, ornamentation,
photos and charts
etc. that is prepared for reproduction.
18. What are Author's
Alterations (AA's)?
Changes made after composition stage where
customer is responsible for additional charges.
19. What is Back To
Back Printing?
Print applied to both sides of a sheet
of paper.
20. What is meant by
Bleeds?
Extra ink area that crosses trim line,
used to allow for
variations that occur when the reproduction is trimmed
or die-cut.
21. What is Binding?
Various methods of securing folded sections
together and
or fastening them to a cover, to form single copies of a
book.
22. What does Camera
Ready imply?
A term given to any copy, artwork etc.,
that is prepared for photographic reproduction.
23. What is Colour Separation?
The processes of separating the primary
Colour components
for printing.
24. What is Die Cutting?
A method of using sharp steel ruled stamps
or rollers to
cut various shapes i.e. labels, boxes, image shapes, either
post press or in line. The process of cutting paper in a
shape
or design by the use of a wooden die or block in which are
positioned steel rules in the shape of the desired pattern.
25. What is a Digital
Proof?
Colour separation data is digitally stored
and then exposed
to colour photographic paper creating a picture of the final
product before it is actually printed.
26. What is a Watermark?
A translucent logo that is embossed during
the papermaking process while the paper slurry is on the
dandy roll.
Reference, dandy roll.
27. What is a Web Press?
Cylinder printing machine in which the
paper is fed from
a continuous reel, as opposed to sheet fed.
28. What is Wire Stitching
Or Stapling?
To fasten together sheets, signatures,
or sections with
wire staples. 3 methods… saddle stitching, side stitching,
and stabbing.
29. What is Electronic
Composition?
A process of generating a prepress proof
in which paper
is electronically exposed to the colour separation negatives;
the paper is passed through the electrically charged
pigmented toners, which adhere electro statically, resulting
in the finished proof.
30. What is Embossing?
To raise in relief a design or letters
already printed on
card stock or heavy paper by an uninked block or die.
In rubber and plastic plate making the process is usually
done by heat.
31. What is a Fan Fold?
Paper folding that emulates an accordion
or fan, the folds
being alternating and parallel.
32. What is meant by
Ghosting?
Image which appears as a lighter area
on a subsequent
print due to local blanket depressions from previous image
areas on a letterpress rotary machine as well as on an
offset press.
33. What are Hickies?
Imperfections in presswork due to dirt
on press,
trapping errors, etc.
34. What is Offset Lithography?
Indirect printing method in which the
inked image on the
press-plate is first printed onto a rubber blanket, then
in
turn offsets the inked impression on to the sheet of paper.
35. What is a Perfecting
Press?
A printing press that prints on both sides
of the page in a
single pass.
36. What is Process
Printing?
Printing from two or more half tones to
produce intermediate colors and shades.
37. What are Register
Marks?
The arrangement of two or more images
in exact alignment with each other.
38. What is Roll To
Roll?
A web press printing process where the
roll of paper is
printed and stored on a roll to be shipped.
39. What is Saddle Stitching?
Stitching where the wire staples pass
through the spine
from the outside and are clinched in the center. Only used
with folded sections, either single sections or two or more
sections inset to form a single section.
40. What is Safety Paper?
A paper that shows sign of erasure so
that it cannot be
altered or tampered with easily.
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